Customer Service Executive (Thomas Cook), £12k, Peterborough

Client: Thomas Cook
Position: Reservation Consultant
Salary: Circa £12,000
Location: Peterborough

Benefits: Performance Related Bonus', Contribution Pension Scheme (3% to 9%), 23 days Annual Leave, Buy / Sell additional Annual Leave, Discounted Insurance & Healthcare Benefits, Childcare Vouchers, Retail Vouchers, Discounted Thomas Cook holidays, Foreign Exchange Deals, Discounted Car Hire & Airport Parking, Subsidised Gym Membership, plus many more.

COMPANY:
Thomas Cook Group plc is a leading international leisure travel group with a portfolio of market leading travel brands across Europe and North America. We are committed to providing the best quality products and services to our customers, and continuing to deliver shareholder value. Each year more than 19 million people choose to travel with Thomas Cook Group plc, buying our holidays from our network of more than 3,000 owned or franchised travel stores, online or through our call centres. Thomas Cook Group plc is a €12 billion revenue business, employing 33,000 people globally and operating a fleet of 97 aircraft.

ROLE:
Liaise with customers, make reservations and ensure customer satisfaction at all times.

MAIN RESPONSIBILITIES / DUTIES:
Make holiday reservations including tailor made itineraries.
Calculate complex holiday bookings.
Liase with customers over the telephone or by email to resolve queries and complaints.
Work as part of a team, ensuring that adequate cover of the desk is maintained and to ensure that all calls are dealt with in a timely manner.
Promote a professional image at all times.
Amend bookings to suit customer requirements.
Complete all holiday documentation.
Liaise with external suppliers.
Work with other departments to ensure customer needs are met.
Prioritise and manage own workload.
Continually review of processes to ensure best practice.
Achieve targets set e.g. sales value/volume, call to booking ratio, quality etc

ESSENTIAL:
a) Experience of working in a customer service/customer focussed role.

DESIRABLE:
a) Experience of working in the travel sector.
b) 12 months Call Centre experience.

PERSONAL ATTRIBUTES:
a) Communication - written and verbal.
b) Customer Focus.
c) Problem solving.
d) Team Working.
e) Flexible.
f) Personal Organisation.
g) Self-Motivated.
h) Thoroughness.
i) Attention to Detail.

You may have experience in the following roles: Reservation Consultant, Call Centre Executive, Call Centre Representative, Contact Centre Representative, Contact Centre Executive, Customer Service Representative, Customer Service Executive, Customer Service Advisor, Sales Consultant, Sales Advisor etc


This vacancy is being advertised by EasyWebRecruitment.com, the UK's leading Flat Fee Recruitment Agency. The services advertised by EasyWebRecruitment.com are those of an employment agency. Ref: EWR

No terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we will gladly accept applications from persons of any age for this role.