Customer Relations Executive - Letter Writer, Bradford, to £14k

Client: Thomas Cook
Position: Customer Relations Executive - Letter Writer
Location: Bradford
Salary: £13,500, rising to £14k after successful completion of 6 months training
Benefits: Contribution pension scheme (3% to 9%), 23 days annual leave, fantastic discounts on Thomas Cook holidays and associated products/services, Flexible benefits that include buy / sell additional annual leave, discounted insurance & healthcare, childcare and retail vouchers.

COMPANY:
Thomas Cook Group plc is a leading international leisure travel group with a portfolio of market leading travel brands across Europe and North America. The UK & Ireland business is committed to providing the best quality products and services to their customers, and continuing to deliver shareholder value. We sell our holidays through a network of approximately 800 stores, 3 call centres based in Peterborough, Falkirk and Glasgow and thomascook.com.

ROLE:
To use the Customer Recovery process as an opportunity to turn a dissatisfied customer into a satisfied and loyal customer. Also, to provide information to other business areas to improve the overall quality of our product and services, and thereby contribute in a significant way towards our promise to be "trusted to deliver what really matters ".

ESSENTIAL SKILLS/EXPERIENCE:
a) Great Teamwork ethos.
b) Good communication skills, with ability to adapt style to suit customer needs.
c) Analytical approach to data to help reach a settlement on a complaint.
d) Constructive approach to giving feedback to internal colleagues, to ensure reports are provided in a timely manner.
e) Excellent written communication skills.
f) Flexible with regard to working hours.
g) Ability to work in a pressurised environment.
h) Willingness to embrace change.
i) Confidence in dealing with people at all levels.
j) Excellent organisational skills - planning and prioritising workload.
k) Ability to work accurately unsupervised and use initiative.
l) Good use of word, excel and outlook packages and proven track record in use of multiple databases.
m) Accurate typing skills.
n) Experience in a Customer Service type environment, with written interaction with customers.
o) Good track record of complaint handling skills.
p) Willing to travel occasionally to meet training needs of the role.


DESIRABLE SKILLS/EXPERIENCE:

a) Travel Industry background
b) Travel & Tourism qualifications.
c) Word processing
d)Typing Qualifications

You may have experience in the following roles: Letter Writer, Correspondence, Administrator Clerk, Customer Relations Executive, Customer Relations Advisor, Complaints Executive, Complaints Advisor

This vacancy is being advertised by EasyWebRecruitment.com, the UK's leading Flat Fee Recruitment Agency. The services advertised by EasyWebRecruitment.com are those of an employment agency. Ref: EWR

No terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we will gladly accept applications from persons of any age for this role.